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Our Mission to Make customer care from the heart, Feel Comfortable and Confident

We believe online shopping should be easy, secure, and fast

View More About Us

Driven by Love

Founded by a team of parents, designers, and dreamers, we set out to create a place where parents can find high-quality clothing.

Designed for Fun and Magic

From cozy basics to whimsical prints and adventure-ready outfits, we carefully design each piece to reflect the fun and magic of being a kid. 

Sustainable & Friendly

We source only the softest, most durable fabrics and ensure every piece is crafted with attention to detail, so it can stand up to even the busiest little explorers.

Your Children Deserve The Best

Our story started with a simple dream: to create a space where parents could find clothes that kids love to wear and are built to withstand all their adventures. 

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My little ones are so picky, but they love the fun designs and bright colors. And as a mom, I love that the clothes are both stylish and sturdy!”

Samatha Jackson

Client

Frequently Asked Questions — dreamdubai.store

Quick note: The answers below reflect our default store policy. If your order includes special conditions, the policy shown at checkout or in your order confirmation applies.

Orders & Delivery

1) What is dreamdubai.store?
We are a Bahrain‑based online store (est. 2025) offering curated products with fast local delivery and GCC shipping.

2) Do you ship outside Bahrain?
Yes. We ship across the GCC via trusted couriers (e.g., Aramex/DHL/UPS). Delivery typically takes 3–7 business days depending on destination and customs.

3) How long does delivery take within Bahrain?
Most orders arrive within 24–48 hours after dispatch.

4) How much is shipping?
Inside Bahrain: flat fee [X BHD] or free for orders over [Y BHD].
GCC: rates are calculated at checkout based on weight and destination.

5) How do I track my order?
You’ll receive a tracking link by email/SMS/WhatsApp once your order ships. You can also view status under My Account → Orders.

6) Can I change or cancel my order?
If your order hasn’t shipped yet, contact us immediately via WhatsApp or email. Once dispatched, we can’t change the address/items, but we’ll advise the best next step.

BenefitPay, Visa/Mastercard, Apple Pay, and Cash on Delivery (COD) (where available).

8) Is my payment secure?
Yes. Checkout is SSL‑encrypted and processed through PCI‑aligned payment gateways. We don’t store full card details on our servers.

9) Do you offer first‑time buyer discounts?
Yes — first‑time customers enjoy 25% off the first order (limited time; terms apply). Enter the code NEW25 at checkout.

10) Why was my card declined?
Common reasons include insufficient funds, 3‑D Secure verification failure, or bank restrictions on online/foreign payments. Try another method or contact your bank.

11) What is your return window?You can request a return or exchange within 14 days of delivery. Items must be unused, in original packaging, with all tags/accessories.

12) How do I request a return?Message us on WhatsApp (+973 36880033) or email dreamdubaibh@gmail.com with your order number and the reason. We’ll guide you through pickup or drop‑off.

13) Which items are non‑returnable?Personal care/cosmetics once opened, customized items, clearance “final sale” items, and products showing wear or missing accessories.

14) When will I receive my refund?After inspection, refunds are processed within 3–7 business days to the original payment method. Shipping/COD fees are non‑refundable unless the item was defective or incorrectly shipped.

15) My order arrived damaged/incorrect — what should I do?Please contact us within 48 hours of delivery with photos/video. We’ll prioritize a replacement or refund.

16) Are your products original?
Yes. We purchase only from authorized suppliers. If authenticity is ever in doubt, we will resolve it or issue a full refund under our policy.

17) Do items come with a warranty?
Where provided by the manufacturer, warranty terms will be listed on the product page and included in your package.

18) An item is out of stock — can I be notified?
Use the “Notify Me” button on the product page or subscribe to our newsletter.

19) Do I need an account to order?
No, you can checkout as a guest. Creating an account lets you track orders, save addresses, and view history.

20) Do you have a loyalty program?
[Optional] Earn points on every purchase and redeem them on future orders. Details will appear in My Account → Rewards.

21) How do I subscribe/unsubscribe from emails?
You can manage preferences at the bottom of any newsletter email or in My Account → Communication.

22) How do I use a promo code?
Enter your code on the checkout page before payment. Only one code can be used per order unless stated otherwise.

23) Do you offer Cash on Delivery?
Yes, for eligible orders in Bahrain (limits/fees may apply). Please have exact change; the courier may verify your ID for security.

24) Do you provide gift wrapping or gift notes?
Yes — add a Gift Wrap option at checkout and write a short message; we’ll handle the rest.

25) How do you protect my data?
We follow industry best practices and never sell your personal data. See our Privacy Policy at https://dreamdubai.store/privacy.

26) Taxes & customs for GCC deliveries
Local duties/fees (if any) are the recipient’s responsibility as per destination regulations.

  • WhatsApp: +973 33442236

  • Email: support@dreamdubai.store

  • Hours: Sat–Thu, 9:00–18:00
    We’re here to help you before and after your purchase.

 

Secure Payments

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Free Shipping

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24/7 Support

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Gifts & Sales

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