Frequently Asked Questions (FAQ)

Last updated: August 19, 2025

Below are answers to some of the most common questions we receive. If you still need help, feel free to contact our support team.

📦 Orders & Shipping

Q1: How long does delivery take within Bahrain?
A: Orders are typically delivered within 24–48 hours (excluding Fridays and public holidays).

Q2: Do you offer international shipping?
A: Yes! We currently ship to GCC countries including Saudi Arabia, UAE, Kuwait, Qatar, and Oman. Delivery time is 3–7 business days.

Q3: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email, SMS, or WhatsApp.

Q4: Can I change or cancel my order?
A: Please contact us as soon as possible. If your order hasn’t shipped yet, we can modify or cancel it.

💳 Payments

Q5: What payment methods do you accept?
A: We accept BenefitPay, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for eligible orders.

Q6: Is my payment secure?
A: Yes. Our website uses SSL encryption and secure payment gateways to protect your data.

🔁 Returns & Refunds

Q7: What is your return policy?
A: You can return unused items within 14 days of delivery. See our Returns & Exchanges Policy for full details.

Q8: When will I get my refund?
A: Once we receive and inspect your returned item, refunds are processed within 3–7 business days.

Q9: Can I exchange an item?
A: Yes! You may request an exchange within 14 days if the item is unused and in its original condition.

🛍 Products & Availability

Q10: Are your products original?
A: Yes. We only sell authentic products sourced from trusted suppliers.

Q11: What if an item is out of stock?
A: You can click “Notify Me” on the product page to receive an alert once the item is restocked.

🧾 Accounts & Support

Q12: Do I need an account to shop?
A: No, but creating an account helps you track orders, save addresses, and access your history easily.

Q13: How can I contact customer support?
A: Reach us via:
📞 WhatsApp: +973 3688 0033
📧 Email: support@dreamdubai.store